Terms and Conditions

Thank you for visiting DY•5 Skincare.

By accessing our website at www.dy5.store, creating an account, or purchasing our products (the “Products”), you agree to these terms and conditions (the “Terms”) and our Privacy Policy. Please review these Terms regularly as we may update them from time to time. Continued use of our Site indicates your acceptance of any changes.

1. Shopping Policies

1.1 Purchase Limits

Order Restrictions: You may order any quantity of products as there are no set limits per day or month.
Personal Use Only: Products are intended for personal use only and are not to be resold or used for commercial purposes.
Delivery Areas: We deliver to registered Australian postal addresses only. Orders to PO Box addresses are not processed.

1.2 Product Representation

Accuracy: We strive to accurately represent our Products, but variations in color and appearance may occur due to technical limitations. We are not liable for discrepancies between the actual Product and its depiction on our Site.

1.3 Product Availability

Stock and Fulfillment: Product availability is subject to change. If a Product is out of stock, we will notify you. You may choose to cancel the entire order, cancel only the unavailable items, or wait for restocking. We are not obliged to fulfill orders for unavailable Products.

1.4 Pricing and Shipping

Pricing: Prices are listed in Australian dollars and include applicable taxes. Shipping costs are additional and will be added at checkout.
Order Charges: You will be charged the total price as shown on the Site at the time of order placement.

1.5 Payment and Order Management

Order Details: Provide accurate information when placing an order. We are not responsible for errors due to incorrect details provided.
Order Modifications: Orders can only be modified or cancelled with our consent. Please review your order carefully before submission.
Payment: Full payment is required at the time of order. Orders are confirmed once payment is received. Confirmation and dispatch emails will be sent.
Order Refusal: We reserve the right to refuse orders that exceed limits, involve disputes, or have declined payment authorisation.
Errors: We are not required to fulfill orders affected by pricing or description errors. We will either correct the error or issue a refund.

1.6 Shipping and Delivery

Preparation and Dispatch: Orders are processed at our logistics centre and dispatched accordingly. Delivery times vary and are subject to external factors. We are not liable for delays caused by these factors.
Delivery Confirmation: Inspect your order upon receipt. Report any discrepancies within 7 working days.

1.7 Returns and Exchanges

Consumer Rights: Products come with guarantees under applicable consumer laws. You are entitled to remedies for major failures and defects.
Limitation of Liability: We exclude all implied warranties to the extent allowed by law. Our liability is limited to the extent you contribute to any loss or damage.
Returns Policy: We do not accept returns for change of mind unless required by law.
Incorrect Deliveries: Contact us within 7 working days if you receive a Product in error or with defects. We will inspect the return and offer a refund or replacement if warranted.
Return Rejection: Returns may be rejected if the Product is not defective or used according to instructions.
Recalls: In the event of a recall, we will notify you and arrange for the return of the Product.
Gifts: For gift purchases, you consent to us contacting the recipient if necessary, including for recalls.

2. Website Use

2.1 Privacy Policy

Data Protection: Our Privacy Policy details how we collect, use, and protect your personal information. By using our Site, you agree to the terms of our Privacy Policy.

2.2 Acceptable Use

Prohibited Conduct: You must not:

Engage in illegal activities or promote violence.
Transmit harmful materials or breach confidentiality.
Post unlawful, defamatory, or offensive content.
Hack or disrupt our Site.
Infringe on intellectual property rights.
Send spam or interfere with Site functionality.

Linking: You may link to our Site legally and in a manner that does not harm our reputation. Misleading or deceptive linking is prohibited.

Content Submission: By submitting content, you grant us a worldwide, royalty-free license to use, modify, and publish it.

2.3 Third-Party Links

External Sites: Our Site may include links to third-party websites. We are not
responsible for their content or functionality. For concerns about third-party sites, contact the relevant operators.

2.4 Intellectual Property
Content Ownership: Our Site and its Content are protected by intellectual property laws. Unauthorised use of trademarks or Content is prohibited. Report any infringements to us immediately.

2.5 Cookies and Trackers

Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyse Site usage. You can manage these through your browser settings. Disabling them may affect Site functionality.

3. General Terms

3.1 No Warranty
Site Functionality: The Site and Content are provided "as is" without warranties. We do not guarantee uninterrupted operation or freedom from errors.

3.2 Limitation of Liability
Risk Assumption: Your use of the Site is at your own risk. Our liability for any damages is limited to the extent permitted by law. If you are dissatisfied, your only recourse is to stop using the Site.

3.3 Local Compliance
Jurisdictional Restrictions: The Site may not be suitable for all jurisdictions. You are responsible for ensuring compliance with local laws.

3.4 Changes and Termination
Modifications: We may alter or suspend the Site at any time without notice. We are not liable for any changes or interruptions.

3.5 Miscellaneous
Legal Compliance: If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect. These Terms constitute the entire agreement and are governed by the laws of Australia. Disputes will be resolved in the courts of Australia.