Privacy Policy

DY•5 value your privacy and are committed to protecting the personal information you share
with us. This policy explains how we collect, use, disclose, and manage your data. By using
our website and services, you agree to the practices described in this policy. If you have any
questions, please do not hesitate to contact us.

 

Information Collection

We collect personal information directly from you to provide better services and enhance
your shopping experience. This includes:

  • Personal Information: Your full name, email address, phone number, and shipping address.
  • Billing Information: Details for processing payments.
  • Delivery Information: The name, address, and contact details of the person who will take delivery of the product.
  • Communication Information: Any personal information you disclose to us when
    you complete an online form on our website or send us via email.
  • Usage Information: Data collected through cookies and similar technologies.

We do not collect personal information about you if you only browse our website. This website only uses session cookies during a search query. When you close your browser, the session cookie is destroyed, and no personal information is kept that might identify you in the future.

 

Use of Information

We use your information to:

  • Process your orders and manage your account.
  • Communicate with you about your orders and our products.
  • Send text notifications and marketing offers via SMS (with your consent).
  • Provide abandoned checkout reminders.
  • Improve our website and customer service.
  • Analyse non-identifiable website traffic data to improve our services.

Disclosure of Information
We do not share your personal information with third parties for marketing purposes. We
may share information with:

  • Service Providers: Companies that help us fulfill orders, process payments, and provide customer service.
  • Messaging Partners: To enable and operate our SMS messaging program.

  • Legal Requirements: If required by law or to protect our rights.

Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure servers, and regular security assessments.

Your Rights
You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccuracies.
  • Request the deletion of your personal information.
  • Opt out of receiving marketing communications.

To exercise these rights, please contact us for assistance.


Changes to the Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our privacy policy periodically.


Contact Us
For any questions or concerns about our privacy policy, please contact our customer service team.